This study aims to explore the mental health and wellbeing of UK emergency services and urgent call handlers. It consists of three parts:
- a systematic literature review on the mental health of call-handlers
- an online survey and quantitative analysis to establish the prevalence and predictors of mental ill-health and wellbeing in call-handlers
- qualitative interviews with call-handlers, and thematic analysis to explore working conditions, environment, and mental ill-health/wellbeing.
All data gathered in this project will be used to develop recommendations for supporting the mental health and wellbeing of call handlers in the NHS, police, and fire services.