START DATE AND DURATION: January 2022Call-Handlers and Dispatchers (CHDs) working in specialised emergency and urgent communication centres provide an essential public and health safety role. But these professionals are potentially at risk of developing mental health difficulties, including PTSD, depression, anxiety, among others.
This project employs a mixed methods approach (e.g., longitudinal survey and interviews) to study the mental health and wellbeing of NHS emergency and urgent CHDs working in England. Our main aim is to explore the individual and organisational factors associated with the mental health and wellbeing of NHS CHDs in England.
This project will give us a novel and crucial insight into the work experiences of NHS CHD professionals and how they contribute to their mental health and wellbeing. This project will also potentially help identify risk and protective factors, which will be disseminated to relevant stakeholder organisations via briefings and conferences.
